Customer success manager

A pleasant, successful company in the IT field is seeking for a Technical savvy  Customer success manager.

Responsibilities:

· Install the software and configure the technology to meet customer requirements.

· Set up a project management framework and manage implementation from the company’s side.

· Drive Customer Adoption educating, coaching, and guiding administrators, users, and executive stakeholders

· Advise on the company integration with ITIL and/or DevOps processes

· Observe and improve training, tools, documentation, information, and global processes for its Global Solutions team.

· Work with the company’s subject matter to organize and create best practices that improve the organization’s performance.

· Maintain a high level of expertise by staying current in relevant technology, industry practices, tools, and applications

· Break down complex ideas into simple, easily digestible concepts in any number of modalities

 Technically savvy with both legacy and modern technologies. Previous experience with learning or using IT technologies, including Cloud

· Experience in creating documentation

· Experience with onboarding new customers onsite or virtually

· Experience working with enterprise customers to drive adoption

 Experience or working knowledge and understanding of Change Management procedures

· Previous knowledge and experience in ITIL and DevOps frameworks

· Experience of working in small organizations

· Have great attention to detail