The Need
The immense potential damage in the event of a breach into the authority’s databases and the immediate impact of network failures necessitated a comprehensive solution to ensure full monitoring, smooth operations, and top-level support services.
Our Solution
We established specialized expert teams in the areas of SOC, NOC, and Help Desk to monitor thousands of end users across the country who interface with the government agency.
The Process We Led
- Team Characterization – The response in various fields; security, operations, and support, began with a precise characterization of team compositions, required skills, and experience, aligned with existing systems and infrastructures.
- Coordination and Recruitment – Inter-organizational coordination through IBM and Kyndryl, with the Population and Immigration Authority as their end client, and full, end-to-end recruitment of the necessary personnel.
Results Delivered
Team recruitment was completed within a short period, significantly improving performance in information security, operations, and customer service.
How the Client Summarized the Joint Project…
“Providing essential and sensitive services in the field of population and immigration registration requires stringent risk management and high accuracy, from characterization to execution. Finding, screening, and recruiting suitable personnel to deliver excellent and sustained service is always challenging. Experis Cyber managed to assemble the right teams in a short time. As a result, the professional level and government service quality have significantly improved.”