CW Staff Benefits Delivery Partner

Come join us as , Global Benefits Delivery, you will support the delivery of our health and retirement offerings for Israel. The position is based in Israel.
This role is vital in ensuring we provide a best-in-class benefits delivery experience to our employees. Putting the employee first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.
 Key Responsibilities:

• Build partnership with Offerings team (design and strategy), internal teams (Systems/IT, Payroll, etc.), external consultants, and vendor partners to ensure proper implementation of benefit changes, new offerings, and/or new vendors set up that aligns with the offering requirements and benefits are delivered accurately with the highest level of service. Work with the Offering team on benefits and new program communications. Collaborate with internal and external partners (cross functional teams such as Payroll, vendors, consultants, etc.).
• Establish relationships with HR Partners, Payroll, business leaders, and employees to ensure our benefits delivery meet their needs.
• Function as the subject matter expert on benefits and retirement programs; resolve issues, escalations and close them in a timely manner
• Deep knowledge in healthcare and pension administration and on-going audit activities.
• Resolve complex issues including identify the issues, perform thorough investigation to identify root cause, conduct impact analysis (financial and members), evaluate resolution options (advantages and disadvantages of each option), present recommendations to senior leaders on the team and next steps that may include timeline, project and/or member communications plan.
• Effectively manage multiple, complex projects and deadlines, with internal and external parties.
• Build effective vendor management activities including, set up ongoing vendor partner meetings on a consistent basis (monthly, quarterly, etc.) to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
• Actively participate in new hire and ongoing enrollment processes and user acceptance testing to ensure thorough review of the vendor enrollment systems and accurate set up of eligibility rules/requirements, employee contribution rates, imputed income rates, fees and premiums. In addition, review interface files set up between benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure enrollment process is efficient and provides excellent member experience. Document lessons-learned and conduct or participate in debrief meetings.
• Identify process improvement and/or automation opportunities; effectively manage implementations, execution, and ation of new processes; set and track project success metrics and document lessons learned.
• Participate in and/or conduct benefit trainings to partner teams and external vendors.
• Determine audit schedule and type for each major vendor partners. Conduct and manage audit progress, review results, and set priorities on necessary changes or improvement plans.
• Partner with Payroll and technical teams to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors if applicable.
• Monitor and understand regulation changes that may impact benefit and/or retirement administration process. When necessary, work with internal teams, external counsel, and/or vendor partners on benefit administration changes or updates.
• Prepare, monitor and/or manage benefits-related required government filings in a timely manner and assure Plan compliance.

Basic Qualifications:

• Bachelor’s degree in human resources or related field, or equivalent working experience.

• Minimum 5 years’ benefits program management experience required.
• Excellent project management skills with proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines, and drive projects to successful implementation.
• Deep analytical skills, comfortable working with and communicating substantial amounts of data findings, experience establishing and tracking program metrics.
• Ability to work with a high degree of autonomy through ambiguous circumstances.
• Strong business judgment and a practical, common-sense approach to getting things done.
• Successful record of building operational processes and procedures with a focus on continuously improving programs.
• Excellent written and verbal communications skills – ability to interface with all levels of the organization and influence business leaders.
• Proficient in Excel.
• Previous experience with HRIS/Payroll systems; Workday experience preferred.
• Deep knowledge of benefits-related regulations and compliance requirements for health and pension programs.
• Strong knowledge of health and welfare benefit programs including healthcare, life, and wellbeing benefits.
• Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
• Fluent in English and Hebrew.