Technical support Tier 2

מס' משרה: JB-55643

אזור בארץ: תל אביב והמרכז

תעשייה: IT Services

סוג משרה: משרה מלאה

על התפקיד

Hiring an IT and Network support specialist to join a Tac Team in a leading high-tech company in Tel Aviv.

What is the Job:

• Provide level-2 and level-3 technical support for products

• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems

• Document actions in tickets to effectively communicate information internally and to customers

• Resolve problems independently and understand the correct escalation procedures

• Reproduce and debug customer-reported problems in a lab environment as necessary, and work with the engineering and test teams to resolve issues

• Document issues using the Knowledgebase format, for both internal and external customers

מה צריך?

• Minimum of 4 years of experience in full-time product support for an international hi-tech company

• Strong oral (phone) and written (e-mail) communication skills in English

• Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPsec

• In-depth understanding of protocol and network analyzers

• A clear understanding of the software development process and lifecycle, including the role of customer support and sustaining product engineering in that process